Instant answers, day or night.

An AI customer service agent answers customers on WhatsApp, chat and email, looks up orders and handles the routine requests. When a case needs a person, it hands over with a summary ready.

AI agent · Customer service

What the customer service agent does.

01Answers order and delivery questions instantly, day or night.
WhatsApp→Agent→Orders
02Opens exchanges and returns with no one stuck in a queue.
Website→Agent→Shipping label
03Hands over to a person when the case calls for it, summary included.
Chat→Agent→Your team

Also

  • Responds to reviews and complaints in your brand’s voice.
  • Speaks your customers’ language: English, Spanish, Portuguese and more.
  • Sums up what customers asked about most this month.
Example Co.Customer service agent · online
Hi! I ordered yesterday, order 4821. When will it arrive?
Hi Anna! Order 4821 shipped today at 9 am. Estimated delivery: Thursday. Tracking: 1Z4821…
What if the size doesn’t fit?
No problem: exchanges are free within 30 days. Want me to create the return label now?
Illustrative conversation

Don’t see your task here? If it repeats, chances are it can be automated too.

Example

What it looks like in practice.

RetailOnline store

“Where’s my order?” answered in seconds.

Before
The whole team answering the same delivery and returns questions.
The agent
Looks up the order in the ERP, replies with tracking, opens the exchange and creates the shipping label.
You approve
Refunds and exceptions to the store policy.
WhatsApp→Agent→ERP
24 ha day of support, no queue

Illustrative examples · every agent is designed around your own process · See all cases

Other departments

An agent for every corner of the business.

SalesFinanceLegalMarketingOperationsHRProcurementITLogisticsAccountingManagement

Where should your customer service agent start?

Talk to usSee every department
Tell us what eats up the most time. We’ll show you where an agent fits first.