Customers hear about their delivery before they ask.

An AI logistics agent creates shipping labels, picks the carrier, tracks every delivery and handles delays. Reshipments and refunds go through you.

AI agent · Logistics

What the logistics agent does.

01Creates the label and picks the cheapest carrier.
Order→Agent→Carrier
02Tracks shipments and keeps the customer posted.
Tracking→Agent→WhatsApp
03Handles delays and lost packages with the carrier.
Incident→Agent→Your team

Also

  • Plans the day’s delivery routes.
  • Checks freight charges against the agreed rates.
  • Flags any order that’s been sitting still.
Example Co.Logistics agent · online
My order hasn’t arrived and it was due yesterday.
Sorry about that, Paula. The carrier logged a delay in your area. The new estimate is tomorrow by 6 pm.
Okay, thanks.
I opened a claim and refunded the shipping fee. I’ll let you know when it’s out for delivery.
Illustrative conversation

Don’t see your task here? If it repeats, chances are it can be automated too.

Example

What it looks like in practice.

LogisticsFurniture maker

Customers hear about their delivery before they ask.

Before
Deliveries tracked by phone and customers calling to ask where their order is.
The agent
Creates the label, picks the carrier, tracks every delivery and lets the customer know whenever something is late.
You approve
Reshipments and refunds.
Order→Agent→Carrier
1 updateto the customer every time the delivery changes

Illustrative examples · every agent is designed around your own process · See all cases

Other departments

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SalesCustomer serviceFinanceLegalMarketingOperationsHRProcurementITAccountingManagement

Where should your logistics agent start?

Talk to usSee every department
Tell us what eats up the most time. We’ll show you where an agent fits first.