Copilot helps people working in Word, Excel, Outlook and Teams. An agent takes over the whole routine, including outside Microsoft, and only calls on you to approve.
Side by side
| Criteria | Copilot on its own | Agent in your operations |
|---|---|---|
| What it is | Microsoft’s AI assistant built into the Microsoft 365 apps. | An agent that runs an entire routine, start to finish. |
| Who does the work | A person opens the app, asks and reviews the answer. | The agent does it. Your team only steps in where people are needed. |
| Your systems | Strong on Microsoft 365 files and email. Other systems need extra setup. | Microsoft 365, plus your ERP, CRM, WhatsApp, bank and industry systems. |
| Control | Each user decides what to do with the answer. | You approve what matters. Everything is logged. |
| Who builds and maintains it | Your team, with IT handling licenses and permissions. | We build, monitor and fine-tune it together with your team. |
| Results | Individual gains, hard to add up across the company. | Hours given back and money saved, measured every month. |
Based on public information about each tool, checked in October 2026 · names and trademarks belong to their owners
When Copilot is enough
When an agent makes more sense
You can use both: Copilot helps each person in Office, and the agent runs the company’s routines, including inside Teams and Outlook.
FAQ
Yes. The agent reads and writes in Microsoft 365 and in the rest of your company’s systems.
No. It keeps helping day to day. The agent takes care of the routines that repeat.
The agents run in your company’s own accounts, with access only to what the routine needs, human approval where it matters and a log of everything they do.
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